customer service agent within the “technology”/Website staff named lisa really HUNG UP on me After i was conversing. i’ve never ever had this type of inadequate knowledge prior to. she was very rude ahead of hanging up.
I am able to let you know this, Except if There exists some form of payment coming from A.A., I will never, ever, at any time set foot on an American Airlines flight yet again ! You will discover also a number of other airlines that will continue to be on routine.
My spouse and I would like to praise our flight attendant whose identify was Rhonda. It's been many years due to the fact we are actually dealt with so royally by a flight attendant. Currently, most flight attendants “do their task’, but Placing forth no more effort. Rhonda radiated together with her like for her job and her satisfaction in American Airways. I think she is among your senior flight attendants, Incidentally she presented herself. We would like so that you can Get hold of Rhonda and praise her for currently being this sort of an really exceptional personnel and Fantastic flight attendant.
I Hope points don’t get cancelled in the last minute. Myson is really a storm watcher, and is also fearful as I am. My Mother is acquiring surgery up coming 7 days and expects me there safe and sound. Be sure to retain that in your mind. I am planning to do my share of praying and hope this tends to exercise.
A business associate And that i traveled again from Punta Cana, DR on flight 1629 from a business journey last Friday (2/five/16) after which you can on to Dallas by using flight 207. At the time arriving back again into Dallas and retrieving our baggage, we noticed a solid odor to the suitcases then about the contents within, the offensive “musty” odor permeated every thing and on some items it’s Uncertain the odor can be eradicated.
Latest flight from Austin to Ft Myers on which I had requested wheelchair aid didn't give any jetway support and Completely almost nothing in Ft Myers from aircraft to baggage declare and NOONE to request.
Had an internet based reservation established to go and when attempting to post it advised me to start out above – I referred to as a representative straight away and reported they may see the price I had been quoted but when refreshed navigate to this site when up $one hundred twenty – Tough to feel that they would not stand by what they could see on the web – I wound up having to shell out the additional $a hundred and twenty for the reason that I essential Individuals correct flights – once more not easy to believe they would not stand beside the web value – very high priced
My partner and I just lately took a visit towards the Virgin Islands and returned on 3/eleven/thirteen. Our Flight house on American Eagle flight 4891 was delayed for consider-off from St Thomas to San Juan. We ended up purported to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in The big apple following a two hour layover. We ended up reassured in St. Thomas that we'd make our connection and the plane would watch for the connecting passengers. When we arrived in San Juan we found our flight had previously taken off. In wanting to resolve this we had been scolded for going to the Mistaken counter (We ended up sent by an American Eagle staff to the American ticket counter). Amazingly although, even though we had dedicated that “faux pas,” he was in the position to print a Jet Blue ticket from his American terminal! Fortunately we have been eventually on our approach to our vacation spot – JFK in New York. Whenever we questioned about our baggage the American agent in San Juan wasn’t confident what to inform us. He explained that they had in all probability skipped the flight to JFK in addition but to check whenever we arrived there. As we expected, our baggage didn't adhere to us to New York so we filed a declare and ended up despatched on our way again to Lisbon, CT three several hours clear of The big apple. The subsequent early morning, on three/eleven/13, we called American Airlines about our bags and that’s wherever the runaround started. We had been at first explained to that our baggage Ought to have produced it to JFK that morning but they may not explain to.
The worst flight working experience of my life was having my household of 16 on American Airlines. Shed our baggage both equally methods. We won't be traveling American once again.
Very dissatisfied re deficiency of acknowledgment of any irritation I encountered. Looks like a simple courtesy.
Please explain to me how this can be resolved. I do enter the proper precheck variety within the reservation sort and The shopper service agent has also Test it. This does not use very good relations using a client who flies 8 to 10 instances a 12 months.
the AA human being at the AA terminal to be incredibly snide, when in reality I'd done everything in my Management to acquire on the aircraft inside of a well timed vogue.
Me and my wife needed to facial area a upkeep challenge in the airport, traveling from JFK to MIA (AA2299),as a result of which we had to change the flight .Following detailing the issue to your red jacket AA employee, the flight was modified, and we had been sure to be seated inside the top notch as we were imagined to on the first flight (my wife is heavily Expecting).
no. 0012309351902 from SNA to DFW. I was issued potential flight passes fantastic for just a yr. I'm writing to ask for that you choose to waive the $200 transfer charge when I'm able to utilize the passes.